Social Media - Key Element of Multi-channel Communications Strategy
From its survey of senior contact centre decision makers, ProtoCall One found that two out of three (67%) of contact centres favour harnessing social media in their multi-channel communications...
View ArticleG3 Comms Announces New Group Chief Technology Officer, David Blackburn
David Blackburn is to become Chief Technology Officer of the G3 Comms group.
View ArticleNew Crisis Hotline Staffed with Mental Health Professionals
There will soon be a new resource for people in crisis, with mental health counselors just a phone call away.
View ArticleG3 Comms Names Mark Thompson as New Chairman
New chairmanâs twin growth strategy: achieving scale in the marketplace and augmenting core operations with a diverse range of products
View ArticleConnect Managed Services and G3 Comms Merge to Create Market-leading Managed...
Merger backed by recently formed private equity fund, Apiary Capital
View ArticleFonolo and Conn3ct Partner to Save British Consumers from Hours of Waiting on...
Fonolo, a cloud-based call-back solution provider, announced that it has partnered with one of the United Kingdom's contact centre resellers to bring its call-back solutions to companies across the UK.
View ArticleConn3ct Acquires ICR Speech Solutions and Services
Conn3ct announces that it has acquired ICR Speech Solutions and Services Limited, a speech application development company in interactive voice response (IVR) and speech bot technology.
View ArticleConn3ct Acquires Speech Application Specialist
A West Yorkshire speech application development company has been acquired by communications specialist Conn3ct.
View ArticleFive9 Announces Strategic Partnership with Conn3ct
New partnership places people at the heart of the business and enables a high-touch engagement model to ensure business success
View ArticleA Guide to Speaker Verification
As e-commerce transactions become more commonplace over the telephone with automated speech recognition (ASR), it is important to provide security and ensure privacy/fraud protection.
View ArticleA Guide to Automated ID and V
The process of identifying (establishing who they are) and then verifying (proving who they are) a caller in a customer service environment is often a cumbersome and time consuming exercise for both...
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